DELIVERY AND SHIPPING TERMS
-The delivery timelines provided by European Laboratory Supplier S.L. are just an estimation; although our company will do every effort to comply to these deadlines. Any delays will not imply the cancellation of the order, nor any compensation.
Where we can, we will guarantee the adequate conservation of the ordered products as well as their transport. Products will be sent using quickest means suitable and in the adequate conditions for the product in question.
We make every shipment using the adequate protection and conservation material according with manufacturer instructions, using DHL, DHL Express Time Definite ( 24 H)
- For most of products delivery time is 3/4 workings days.
- For EtBr safer substitutes (gelred and gelgren products is 24/48 h for EEC countries.
- The average delivery time ranges from 7 to 10 days in the case of catalogued antibodies in the market.
European Laboratory Supplier is not responsible for delays in the delivery on the part of the carrier, or by other causes outside the normal operation of the transport company, such as strikes, accidents, overloading of the truck, force majeure, etc. Either if any of our manufacturer decides to discontinue any product without previous announcement.
The products will be delivered to the address designated by the client at the moment of placing the order. Please notice that ulterior modifications of the order requested by the customers could generate additional expenses.
- The order will be delivered to the place designated by the customer and a signature will be needed and /or the personal I.D. number to collect the merchandise.
The customer is responsible for verifying the contents and condition of the merchandise at the moment of the delivery. As soon as the client has accepted and signed for the package he has, in effect, agreed with what he has received and accept the state and identity of the product. In the case of mistakes or damages noticed on receiving the product (i.e. before signing the receipt) the customer needs to explain the circunstances of the error/damage on the receipt, return it to the transporter/courier and inform European Laboratory Supplier of this situation within 24 hours by email to: firstname.lastname@example.org